# How "calling on behalf of" in attendant console (and Teams): if calling out as a queue, does this show in Teams calling reports?

**URL:** <https://community.landis.cloud/t/how-calling-on-behalf-of-in-attendant-console-and-teams-if-calling-out-as-a-queue-does-this-show-in-teams-calling-reports/22>\
**Category:** Landis Attendant Console\
**Created:** [July 25, 2025, 2:02pm UTC](https://community.landis.cloud/t/how-calling-on-behalf-of-in-attendant-console-and-teams-if-calling-out-as-a-queue-does-this-show-in-teams-calling-reports/22 "2025-07-25T14:02:53Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![MattLandis](https://community.landis.cloud/letter_avatar_proxy/v4/letter/m/97f17d/32.png) [@MattLandis](https://community.landis.cloud/u/MattLandis)\
**Post date:** [July 25, 2025, 2:02pm UTC](https://community.landis.cloud/t/how-calling-on-behalf-of-in-attendant-console-and-teams-if-calling-out-as-a-queue-does-this-show-in-teams-calling-reports/22/1 "2025-07-25T14:02:53Z")

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how “calling on behalf of” in attendant console (and Teams): if calling out as a queue, does this show in Teams calling reports?

context: Landis AC, Teams Identity.

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**Author:** ![MattLandis](https://community.landis.cloud/letter_avatar_proxy/v4/letter/m/97f17d/32.png) [@MattLandis](https://community.landis.cloud/u/MattLandis)\
**Post date:** [July 25, 2025, 4:02pm UTC](https://community.landis.cloud/t/how-calling-on-behalf-of-in-attendant-console-and-teams-if-calling-out-as-a-queue-does-this-show-in-teams-calling-reports/22/2 "2025-07-25T16:02:10Z")

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@ClaytonMartin do you know the answer to this?

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**Author:** ![ClaytonMartin](https://community.landis.cloud/letter_avatar_proxy/v4/letter/c/bc8723/32.png) [@ClaytonMartin](https://community.landis.cloud/u/ClaytonMartin)\
**Post date:** [July 25, 2025, 6:22pm UTC](https://community.landis.cloud/t/how-calling-on-behalf-of-in-attendant-console-and-teams-if-calling-out-as-a-queue-does-this-show-in-teams-calling-reports/22/3 "2025-07-25T18:22:18Z")

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Are you referring to the TAC reports, Queues App reports, or both?

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**Author:** ![MattLandis](https://community.landis.cloud/letter_avatar_proxy/v4/letter/m/97f17d/32.png) [@MattLandis](https://community.landis.cloud/u/MattLandis)\
**Post date:** [July 25, 2025, 7:28pm UTC](https://community.landis.cloud/t/how-calling-on-behalf-of-in-attendant-console-and-teams-if-calling-out-as-a-queue-does-this-show-in-teams-calling-reports/22/4 "2025-07-25T19:28:11Z")

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i was thinking about TAC reports.

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**Author:** ![ClaytonMartin](https://community.landis.cloud/letter_avatar_proxy/v4/letter/c/bc8723/32.png) [@ClaytonMartin](https://community.landis.cloud/u/ClaytonMartin)\
**Post date:** [July 28, 2025, 2:21pm UTC](https://community.landis.cloud/t/how-calling-on-behalf-of-in-attendant-console-and-teams-if-calling-out-as-a-queue-does-this-show-in-teams-calling-reports/22/5 "2025-07-28T14:21:09Z")

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I only see the calls in the PSTN usage report.

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**Author:** ![MattLandis](https://community.landis.cloud/letter_avatar_proxy/v4/letter/m/97f17d/32.png) [@MattLandis](https://community.landis.cloud/u/MattLandis)\
**Post date:** [July 28, 2025, 2:36pm UTC](https://community.landis.cloud/t/how-calling-on-behalf-of-in-attendant-console-and-teams-if-calling-out-as-a-queue-does-this-show-in-teams-calling-reports/22/6 "2025-07-28T14:36:05Z")

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Thanks.

Does the report show that you called out as a certain queue? Or is it just like a normal pstn call?

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<div class="post-metadata">

**Author:** ![ClaytonMartin](https://community.landis.cloud/letter_avatar_proxy/v4/letter/c/bc8723/32.png) [@ClaytonMartin](https://community.landis.cloud/u/ClaytonMartin)\
**Post date:** [July 28, 2025, 3:31pm UTC](https://community.landis.cloud/t/how-calling-on-behalf-of-in-attendant-console-and-teams-if-calling-out-as-a-queue-does-this-show-in-teams-calling-reports/22/7 "2025-07-28T15:31:52Z")

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I waited a bit longer and the now the call is appearing as a past conference call for the user, but with no queue details. The PSTN usage report shows it as an outbound queue call, but no info about the agent. The call does not appear in the Call Queues usage report.

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**Author:** ![MattLandis](https://community.landis.cloud/letter_avatar_proxy/v4/letter/m/97f17d/32.png) [@MattLandis](https://community.landis.cloud/u/MattLandis)\
**Post date:** [July 28, 2025, 4:40pm UTC](https://community.landis.cloud/t/how-calling-on-behalf-of-in-attendant-console-and-teams-if-calling-out-as-a-queue-does-this-show-in-teams-calling-reports/22/8 "2025-07-28T16:40:39Z")

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Very interesting. Thanks!